Frequently-Asked Questions

Before contacting the Technical Support Service, we recommend you to look through these FAQs.

Types of questions:

In order to choose the right hardware platform for a server or a Macroscop remote work station, you must use the calculator

The issue may be experienced due to the following highly-likely causes:

1. The channel settings in the configuration panel have incorrect parameters for the following:

-camera IP address, login and password for the camera's admin, manufacturer and camera model, video format. Make sure that all parameters are correct and try to test the connection again. (It should be remembered that some cameras do not properly connect if the admin does not have a password).


2. When testing cameras, the configuration settings create a direct connection from the computer on which the Macroscop Configuration Panel has been launched to the camera. Thus, should the computer and camera be located on different subnetworks, the configuration panel will give a message that the camera is not on the network. In this regard, should there be access from the server to the camera, and the configuration panel and camera settings the option "Connect via the server" exist, then the channel with this camera will function normally. In this event, there are two ways you can test video streams from the camera:

-launch the configuration panel directly on the server;
-launch Macroscop Client and make sure it streams the desired channel.
-Video streams from cameras and the managing connection between the server and the camera are blocked by an inter-network filter (firewall) or an antivirus software. In this event, you must disable -the inter-network filter and the antivirus software and test the connection again.   

 

Make sure that your OS has all the current updates installed (including the full ServicePack version).   

A Macroscop server requires a license installed on it in order to work. Depending on the type of license, it includes either a USB protection dongle, a license file, or a software protection key.

If you are using a USB dongle, the dongle itself and the license file are included in the Macroscop software package and are supplied with your license purchase. The number on the edge of the dongle must be the same as the number in the license file name. In order to install the license on you server:

Plug in the USB dongle into the server.
Open Macroscop Configuration, in the start window, open the "Other actions..." and select "Install the license on the server."
In the system sign-in window, enter your username and password ("root" by default without a password), as well as your IP address and server port. If the configuration window is open on the server, you can specify IP address 127.0.0. 1; 8080 is used by default).
In the pop-up installation window, select "Overview."
Click on "Install."
If, after you have installed the license, the message has not gone away, you must check the USB dongle and make sure that USB ports are not in energy-saving mode.

In order to turn off the energy-saving mode for USB ports:

Open Windows energy settings: Control Panel /All Control Panel Elements / Energy Settings.
Select "High Performance" and click on the "Plan Settings" link.
Go to the "USB Parameters" section, for the "Parameters for Temporarily Disabling USB Ports" select "Prohibited."
Click on "Install."
When using a software key, Macroscop supplies a key ID with your license purchase. In order to install the license on your server:

Open Macroscop Configuration, in the start window, open the "Other actions..." and select "Install the license on the server."
In the system sign-in window, enter your username and password ("root" by default without a password), as well as your IP address and server port. If the configuration window is open on the server, you can specify IP address 127.0.0. 1; 8080 is used by default).
In the new license installation window, select the "Software Key" option.
Enter the key ID you received with your license purchase into the "Key ID" box and click "Create a file." A license request file with the *.McKeyRequest extension will be created.
Close Macroscop Configuration.
Send the license request file you have created to license@macroscop.com. In response, you will receive a license file with the *. McKey extension.
After receiving a license file (with the *. McKey extension), open Macroscop Configuration and go to the Software License Installation Panel (i.e., repeat Steps 1–4).
Click on the "Overview" button and select the license file.
Click on "Install."   

The Macroscop NVR is a ready-to-use hardware and software solution for receiving, storing, viewing, and transmitting video and audio streams from IP cameras.

The hardware is designed for the number of cameras specified in the model No. Insofar as connected cameras may have different specs (resolution, frame rate, codec, number of streams for different objects), in order to help you determine the number cameras that can be connected to a specific video recorder, technical specifications for each NVR include performance charts.

Macroscop NVRs may be connected to each other as well as to Macroscop video servers with the ST license to create a unified system. At the same time, you can connect to any video recorder or server using Macroscop Client and view recordings (real time video, as well as the archive) from all servers and NVR system cameras.
Features:: 
 - Two megapixels and 25 frames per second using H.264 with the movement detector cameras or continuous recording;
 - Two megapixels and 12 frames per second using MJPEG (for network video recorders using 4 to 32 channels), 6 frames per second using MJPEG (for NVRs using 50 to 80 channels) using movement detectors on the cameras or the Macroscop detector.

In order to order camera integration for cameras that are not on the list, download the camera integration request form from our website:


Fill out the form and send it to: support@macroscop.com

Once we receive the form, our expert will contact you to go over the details.

Please remember that video stream integration requires remote access to a working camera, and integration of other camera functions requires you to send the camera to Macroscop's office.   

At this time, the following clients for Macroscop exist:

Mobile apps are being continuously developed, and current information on implemented projects is presented in the descriptions on the corresponding resources.   

Please, be aware of the following incompatible modules:
1. Tracking and People counting
2. License plate recognition and Face recognition
3. People counting in queue and Tracking/People counting/Suspect search

You need to read the 8-digit number off the USB dongle (white numbers on the side of the dongle; for example, 2D9145F0) and contact the sales department or technical support service. We will send you a license file for your dongle.

You can download an update software installation package from the Support/ Software Installation Packages page of our website   

The Macroscop release contains three primary pieces of software:

  • Macroscop Server is server software for a wide-area video surveillance network that receives, intelligently analyzes, and archives video data from IP cameras. It is installed on a server that performs processing of data and storage of the archive. Macroscop Server is a Windows service that automatically starts up and operates in the background. The server requires a USB dongle and license file that are delivered along with the release.
  • Macroscop Client is software that is a network client on a wide-area video surveillance system that permits viewing of video in real time and from the archive, camera control, and working with audio and intelligent modules. It is installed on an operator, security head, or other user's video surveillance system. Macroscop Client does not require a USB protection dongle or license file.
  • Macroscop Standalone is software that performs the functions of both a video surveillance server and video surveillance client. It is installed on an individual server which permits, in addition to data processing and video storage, viewing of video streams in real time. Macroscop Standalone is not a Windows service, it starts up separately and has a its own window. The computer should be highly reliable and run smoothly. Standalone requires a USB protection dongle and license file that are delivered along with the release.   

Standard Macroscop NVR is not designed to use video analytics.

However, since NVRs can be connected to Macroscop servers with ST licenses, those channels that require intelligent modules can be put through a separate Macroscop server with an ST license. When working with the ST version, you may connect all the intelligent modules you have to it.

Macroscop supports a number of video recorder models. You can receive video imaging from cameras that are connected to the video recorder. Also, for certain models, you can receive sound, manage cameras using pan-tilt-zoom, and search the archive stored on the video recorder.

The list of supported video recorders can be found on the "Support/IP Camera and Device Support" page of our website, in the "Video Server and Encoder Models" and "Video Recorder Model" tables at the bottom of the page.   

Macroscop Player is an application that plays videos in МСМ-format, which is used to quickly export videos from Macroscop Archive.   

In order to download a demo version of Macroscop, follow this link

You do not need licenses for client computers. The license (a protection key or a license file) will be installed on the server, which will process the video stream from cameras and store the archive. The license file will specify: the license type, the number of channels, and the number of modules.

The maximum number of client workstations that can be simultaneously connected to the system depends on the type of license you pick (ML, LS, ST). For Macroscop NVR, the number of client workstations that can be simultaneously connected to the system is unlimited.   

Before installing Macroscop on your computer, you must:

In BIOS, disable the options that have to do with energy saving (for the Intel platform, it is SpeedStep or EIST).
Install all Windows updates, and then disable Automatic Updates.
Select the appropriate time zone for your server, then enter the exact time that corresponds to this time zone.

In the OS settings (Instrument Panel), adjust the following settings:
-Energy Consumption: High performance: disable options such as sleep, screen turn-off, hard drive turn-off, USB or network adapter turn off;
-User Accounts / User Account Management Parameters: Never notify.

It is also recommended to:
-disable the firewall;
-disable the antivirus or set it up so that it would not scan http and rtsp traffic, including incoming video streams from IP cameras (in any event, antivirus software significantly decreases video surveillance system performance);
-in the network adapter settings, disable the energy saving and thrashing functions;

On the Macroscop video surveillance server, it is not recommended that you use video surveillance systems from other manufacturers, because this may cause conflicts when receiving and processing video signals.   

 

The list of supported IP cameras and video recorders may be found on the "Support/IP Camera and Device Support" page of our website   

There are no apps for MacOS at this time. You can work with Macroscop using a web-client (a server software version of no lower than 1.6.х).   

If you need to set up the viewing window autorun in Macroscop Standalone or Mascroscop Client when booting up a computer (without a sign-in), you need to make the following entry in the Windows registry. For example:

1) In order to set up the viewing window autorun in Macroscop Standalone with operator user rights and qwerty77 password, in the autorun registry section HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun, make the following entry:

"C:\Program Files\MacroscopStandalone\Macroscop.exe" -server 127.0.0.1 -port 8080 -user operator -password qwerty77

2) In order to launch Macroscop Client with operator user rights and qwerty77 password, to the server with IP address 192.168.1.1, in the autorun registry section HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun, add the following entry:

"C:\Program Files\MacroscopClient\MacroscopClient.exe" -server 192.168.1.1 port 8080 -user operator -password qwerty77   

Macroscop was originally designed for IP cameras and is optimized to work with them. However, analogue cameras can be connected to it using hybrid devices (video recorders, video servers, encoders) that support analogue cameras and allow you to transmit signal using a local network in the MJPEG, MPEG-4, or H.264 format. This approach allows you to implement a "smooth" upgrade of the system: for example, re-use previously used analogue cameras in a modern IP video surveillance system.

The list of supported video recorders, video servers, and encoders can be found on the "Support/IP Camera and Device Support" page of our website, in the "Video Server and Encoder Models" and "Video Recorder Model" tables at the bottom of the page.   

In order to view the archives simultaneously, mouse over the top edge of the window in the Macroscop application (or push F8), after which, on the instrument panel that appears, click on the "Archive" button, and the simultaneous archive viewing mode will open: in the bottom part of the window, you will find the fragment panel on which the archive is color-coded by channel; in the bottom right portion, you will find the viewing preferences panel, which allows you to set the playback mode and speed, as well as go to a specific date/time. The simultaneous viewing mode is silent.   

Yes, this is possible. Macroscop can accept two independent streams from one camera. The main stream will be recorded in the archive and (by default) shown in the client's full-screen mode. The alternative stream (by default) will be shown in the multi-screen mode of the client's software and can be used by the motion detector software. In addition, you can set streaming preferences in the Macroscop Client workstation settings:

  • Auto: the multi-screen mode is preset for the alternative stream, the full-screen mode is preset for the main stream;
  • Main: only the main stream is always transmitted and shown;
  • Alternative: only the alternative stream is always transmitted and shown (provided the camera and the configuration window shows this setting).

Thus, in order to limit the stream to a remote client, you must:

  •  use double-stream cameras with video parameters that are optimal for the object;
  •  enable the configuration setting (in the Camera Settings section) to receive two streams;
  •  on a remote client workstation, in the Macroscop Client current workstation settings, select the "Alternative" mode in the video stream display settings (or leave it on "Auto").   

Try disabling DirectX and/or Н.264 decoding on your video card. In order to do this:

  • In the Macroscop application window, mouse over the top edge of the window (or push F8), after which, on the instrument panel that appears, click on the "Settings" button (the gearwheel icon); in the pop-up menu, select "Set up a current workstation."
  • In the "Client Display Parameters Settings" section, uncheck "Use DirectX acceleration" and/or "Allow Н.264 decoding on video card." Click on "Save Settings."

A premises diagram may be drawn in the configuration tool using the built-in graphical editor, or images in jpg, bmp, or png format may be uploaded into the system.

Macroscop can automatically switch between cameras on display, allowing the operator to rotate between images on the screen.
To set up this mode, go to the configurations panel and set the camera profiles and automatic network rotation list.
To use this mode, select the automatic network rotation mode in Macroscop Client (configuration settings and opertion of Macroscop Client is described in more detail in the User Manual).   

If you need to set up the viewing window autorun in Macroscop Standalone or Mascroscop Client when booting up a computer (without a sign-in), you need to make the following entry in the Windows registry. For example:

1) In order to set up the viewing window autorun in Macroscop Standalone with operator user rights and qwerty77 password, in the autorun registry section HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun, make the following entry:
"C:\Program Files\MacroscopStandalone\Macroscop.exe" -server 127.0.0.1 -port 8080 -user operator -password qwerty77

2) In order to launch Macroscop Client with operator user rights and qwerty77 password, to the server with IP address 192.168.1.1, in the autorun registry section HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun, add the following entry:
"C:\Program Files\MacroscopClient\MacroscopClient.exe" -server 192.168.1.1 port 8080 -user operator -password qwerty77

In order to watch real time or archived videos using a browser, you must make sure that in the "Mobile Device Connection" section of the server's configurator's settings, the "Allow connection of mobile devices to server settings" box is checked.

Any browser that supports Silverlight can be used for this purpose. All popular browsers support Silverlight: Internet Explorer, Mozilla Firefox, Safari, Opera, and Google Chrome.

During the first connection, you may have to install the Silverlight platform: in the browser window, you will see an suggestion to install Silverlight; you must click on "Install Now" and then click "Launch" and wait for the installation to complete.

In the future, you will not need to install Silverlight on this computer.

In order to update Macroscop software, download the installation package with the latest version of it from www.macroscop.com and install the new Macroscop software overwriting the current version.

You can download the Macroscop software installation package from the website on the Support/Releases page or using a direct link

In order to update Macroscop Server or Macroscop Standalone:

  1. Unzip the archive with an installation package into a separate folder.
  2. Log in as an admin and launch MacroscopInstaller.exe.
  3. In the new installation window, select a Macroscop Server (Standalone) of the desired category.
  4. Follow the software installation instructions.
  5. During the course of the installation, a warning will pop up about Macroscop software already being installed on your computer and offer to uninstall the current version: click Ok and follow the step-by-step instructions to uninstall the previous version — all your configuration settings will be saved.
  6. Once installation is complete, Macroscop Server will launch automatically.

If you have Version 1.10 or later, the Macroscop Client software does not have to be updated at individual workstations, because it will update automatically when connected to the server with the new version.

If you have Version 1.9 or older, you will have to update Macroscop Client at individual workstations. In order to do this:

  1. Unzip the archive with an installation package into a separate folder.
  2. Log in as an admin and launch MacroscopInstaller.exe.
  3. In the new installation window, select the Macroscop Client of the desired category.
  4. Follow the software installation instructions.
  5. During the course of the installation, a warning will pop up about Macroscop software already being installed on your computer and offer to uninstall the current version: click Ok and follow the step-by-step instructions to uninstall the previous version.   

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Tell us about your project and we will send you information about solutions and a quote within one business day.

Нажимая на кнопку "Отправить", я даю согласие на обработку персональных данных.